Effective Date: February 17, 2024
Senior Helpers Maine LLC (also referred to as “Senior Helpers Maine,” “we,” “us,” or “our”) values and respects the privacy of all users, clients, and visitors. This Online Privacy Policy Agreement (“Policy”) explains how we collect, use, protect, and disclose personal information obtained through our website and online services.
This Policy is designed to demonstrate our commitment to meeting and exceeding applicable privacy standards and to ensure transparency regarding our data practices.
1. Policy Updates
Senior Helpers Maine LLC reserves the right to update or modify this Policy at any time. We encourage users to review this Policy periodically. If we materially change how we use personally identifiable information previously collected, we will notify affected users via email and provide the opportunity to consent to such new use.
2. Scope of This Policy
This Policy applies solely to Senior Helpers Maine LLC and governs all data collection and usage through our website:
http://seniorhelpersmaine.com
By using our website, you consent to the data collection practices described in this Policy.
This Policy does not apply to third-party companies, websites, or individuals not owned, controlled, or managed by Senior Helpers Maine LLC. We encourage you to review the privacy policies of any external websites you visit.
3. Information We Collect
You may choose whether or not to provide personal information. However, refusal to provide certain information may limit our ability to offer services.
A. Personal Information You Voluntarily Provide
This may include, but is not limited to:
• Full name
• Mailing address
• Email address
• Telephone number (including mobile number)
• Billing and payment information
• Information submitted via forms, applications, surveys, or email correspondence
B. Information Automatically Collected
When you visit our website, we may automatically collect:
• IP address
• Browser type
• Operating system
• Cookies and similar tracking technologies
• Server logs
C. Mobile Messaging & Consent Information
• No mobile opt-in or text message consent will be shared with third parties or affiliates.
• No personal information, mobile number, or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes.
D. Non-Personal and Demographic Information
We may collect anonymous demographic data such as age, gender, household income, browser type, or general usage patterns to improve service quality. This information cannot reasonably be used to identify you.
4. Why We Collect Information
We collect personal information for the following purposes:
• To provide and manage requested services
• To communicate with you regarding services, updates, or support
• To improve our website, services, and customer experience
• To send promotional communications only when consent has been provided
• To conduct surveys or research with your consent
• To comply with legal and regulatory requirements
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including:
• Maintaining business records
• Fulfilling legal or regulatory obligations
• Enforcing agreements
• Supporting legitimate business interests
Retention periods are determined by applicable laws, contractual obligations, and operational requirements.
6. Use of Information
Senior Helpers Maine LLC does not sell, rent, or lease customer information to third parties.
We may use personal information to:
• Operate and maintain our website
• Deliver requested services
• Communicate about services, updates, or opportunities
• Conduct surveys or research
Trusted Service Providers
We may share limited information with trusted third-party service providers strictly for:
• Statistical analysis
• Email or postal communications
• Customer support
• Service delivery
These providers are contractually required to maintain confidentiality and may not use your information for any other purpose.
External Business Offers
If you explicitly consent to or express interest in a third-party offer, limited contact information may be shared only at that time.
7. Social Media and Third-Party Features
Our website may include social media features (e.g., Facebook, Instagram, TikTok). These features may collect IP addresses or use cookies and are governed by the respective providers’ privacy policies. Senior Helpers Maine LLC does not control these third-party platforms.
8. Disclosure of Information
We may disclose information only under the following circumstances:
• To provide services you requested
• With your consent
• In aggregated or anonymized form
• To comply with legal obligations (e.g., subpoenas)
• To auditors or regulators under confidentiality obligations
• To protect the rights, property, or safety of Senior Helpers Maine LLC
9. Non-Marketing Communications
We may contact you without prior consent for non-marketing purposes, including:
• Account or service notifications
• Security alerts
• Policy updates
• Operational or service-related messages
Such communications may occur via email, phone, text message, or public notice.
10. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If such information is discovered, it will be promptly deleted or parental consent will be obtained where required.
11. Opt-Out and Unsubscribe
Phone Call and Text Message Opt-Out:
If you wish to stop receiving phone calls or text messages from Senior Helpers Maine LLC, you may call or text our Maine office at 207-974-8229 and request to be removed from our contact directory. You may also inform any representative during a call or reply STOP to any text message to opt out. We will promptly honor all opt-out requests in accordance with applicable laws and regulations.
You may also opt out of communications at any time:
• Text messages: follow opt-out instructions provided in the message (e.g., STOP)
To opt out of third-party communications, you must contact those providers directly.
12. Links to Other Websites
Our website may contain links to external websites. Senior Helpers Maine LLC is not responsible for the privacy practices or content of external sites. This Policy applies only to information collected by our website.
13. Security Measures
We implement appropriate technical and organizational safeguards to protect your personal information, including:
• Secure (HTTPS) data transmission
• Encryption of sensitive data
• Restricted employee access
• Secure server environments
Despite our efforts, no method of transmission or storage is 100% secure.
14. Acceptance of Terms
By using our website, you agree to the terms of this Privacy Policy. Continued use following updates constitutes acceptance of those changes.
15. Contact Information
If you have questions or concerns regarding this Policy, please contact us:
Senior Helpers Maine LLC
Phone: 207-974-8229
Mailing Address: 700 Maine Street, Suite 3, Bangor, ME 04401
16. Data Controller (HIPAA Compliance)
Krystal Boswell
Administrator, Senior Helpers Maine LLC
Phone: 207-974-8229
Bangor, Maine 04401
